Achieving ISO 20000 with Business Beam

Business Beam offers expert consulting services for effective implementation of ISO20000.

• Awareness and Project Scoping: We start with ISO 20000 awareness trainings. We then define the scope of certification within your organization and confirm the eligibility for certification. We also propose an approach for how your organization should consider achieving and subsequently retaining ISO 20000.
• Capability Assessment: Capability Assessment is a rigorous snapshot of your service management capability against the standard. The assessment takes places via a combination of on-site visits, information gathering, off-site evidence reviews, clarification and elaboration interviews culminating in a final comprehensive assessment report.
• Gap Closure: Following on from the capability and gap assessment we work with your teams to discuss the gaps, the relevance of the closure activities and the time frames in which these will be completed. We then draw up a project plan and project initiation document to address every gap in a realistic timescale. RAID assessments are also undertaken (Risks, Assumptions, Issues and Dependencies).