1.Customer focus
2.Leadership
3.Involvement of people
4.Process approach
5.System approach to management
6.Continual improvement
7.Factual approach to decision making
8।Mutually beneficial supplier relationships
फॉर मोरे ईन्फ़ोर्मतिओन विसित उस अत "ह्त्त्प://व्व्व.इसोकेर्तिफ़िकतिओनसिअ.कॉम"
nice principal for quality management work thanks for posting.
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